Case Study

Santigold gets 88% conversion rate collecting audience data, growing her fan club, and boosting merch sales.

Santigold chose one fan to meet backstage at her shows using Digiphy’s first-party data capture platform. This increased her fan database +75%. 40% of fans went on to view her merchandise.

Introduction

In an era where digital engagement is paramount, Digiphy partnered with acclaimed musician Santigold to create an innovative, interactive experience for her concert-goers. By leveraging Digiphy QR codes linked to custom conversion-optimized pages, Digiphy helped Santigold connect directly with her fans.

Objectives

Scan for fan experience

Watch Fan Experience

Play Making the Page

Strategy

Digiphy implemented a multi-faceted strategy centered around dynamic QR codes displayed during concert openings and transitions. These codes linked to digital experiences inviting fans to "Meet Santigold Backstage," incentivizing engagement through a giveaway. The strategy effectively captured first-party data, including email addresses and phone numbers, with opt-ins to join the newsletter and fan club which was the goal of the campaign. Winners received text message notifications with backstage meeting instructions.

The digital experience also featured links to Santigold's merchandise store, showcasing rotating exclusive product offerings and promotions. To boost engagement, the platform embedded Spotify playlists and podcast episodes, while integrated social media links encouraged follower growth across various platforms.

Results & Impact

Elevated the fan experience through backstage meet-and-greet opportunities

25%

Scan Rate

Total attendees that scanned the QR code on the screen.

88%

Contact Submission Rate

Total fans that shared their first-party data after scanning.

40%

Went to Merch Store

Total fans that went to the merch store to use an exclusive offer after sharing contact info.

As an artist, engaging fans directly is crucial. I’m using Digiphy to foster meaningful connections to fans on tour. Their easy-to-use platform lets me customize experiences for each show with simple page design tweaks.

Santigold, Artist / Musician

Conclusion

Digiphy's innovative use of QR codes and dynamic pages transformed Santigold's concert experience. By integrating our tools, she showcased the power of QR marketing to enhance fan engagement in the music industry. This case study illustrates how Digiphy’s platform helps artists strengthen audience connections, capture first-party data, boost merchandise sales, and create unforgettable experiences.